FAQ's

How do I place an order?

To place an order please go to the 'Product' page and click on the item you want to add to the basket. You will then need to checkout using your preferred payment method.

What shipping methods are available?

All orders are offered with our standard delivery. The shipping time will vary based on the destination country the device will be shipped to. Rest assured that our devices are well packaged with foam padding and a specific travel case to reduce shock when being shipped.

Do you ship internationally?

Yes, we are able to ship to any country or region in the world however the shipping time will vary accordingly to each location.

What payment methods are accepted?

Currently we are accepting either credit/debit cards or Paypal transfers. All transactions made on the site are safe and secure to allow you to choose your preferred payment method.

Do I have to pay anything to return my items?

No, if you are unhappy with your item or you need to return it for any reason simply post it to us and take a picture of your receipt to be reimbursed for the delivery.

What is the Difference of the 810nm and 1070nm?

The 810nm was the original wavelength used in multiple trials but recent studies have shown the 1070nm to potentially be more effective. Read more here.

What is your guarantee?

We provide you with 80% of the original cost of the device if you are unsatisfied with the device within the first 6 months. If this is the case please contact us directly at team@neuronic.online and we will be able to solve any problems. Should there be any fault or other issue with the device please also contact us and we can issue you a full refund.

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