Neuronic LIGHT Troubleshooting
Current Updates (last updated 7th of April)
We’re actively addressing the following known issues to improve your experience:
– Helmet usage history issues: duplicate entries, missing custom program listings, missing offline usage data, and incorrect session ordering
– “Program running in the background” notification is randomly delayed by several hours
– iPad Bluetooth connection issue (the app was not initially designed for tablets)
– Android 11: auto-reconnect not working
Our team is actively working on all bugs and will release updates as soon as possible. Please update your app frequently. Thanks for your patience!
Troubleshooting the most common LIGHT device issues
Your journey with the Neuronic LIGHT is about to begin! Whether it has just arrived or is on its way, we want to ensure you have the smoothest start possible. This quick guide will walk you through setting up your device, connecting to the app, and avoiding any potential hiccups. Let’s get started!
The first step is simple—powering on your device. Here’s how:
Press the power button once, and your Neuronic LIGHT will automatically enter pairing mode. You’ll notice the power button flashing white—this means it’s ready to connect!
To make the most of your LIGHT, you’ll need to pair it with the Neuronic App on your smartphone. Follow these easy steps:
✅ Enable Bluetooth on your phone—this step is easy to forget but crucial!
✅ Check for updates in the App store—make sure you're using the latest version of the Neuronic App. If you experience any issues, try deleting and reinstalling the app. Why? Regular App updates will be released, and it’s important to keep the App up to date to ensure your LIGHT functions properly.
✅ Update your firmware—once connected, you may be prompted to update your device’s firmware. This process only takes a few minutes and ensures your LIGHT operates at peak performance.
To manually check for updates:
- Open the Neuronic App and log in
- Connect the helmet with the app
- Tap the Settings icon in the upper right corner
- Select “Update Firmware”
This could indicate that there is an issue with the device receiving power. Try resetting the battery pack by fully charging it (4 lights will turn on the battery pack) and holding down the button for 10 seconds.
Important: Avoid Factory Resetting
We want to keep your Neuronic LIGHT running smoothly, so here’s one key DO NOT:
🚫 Do not manually factory reset your LIGHT device by holding the power button and quick start button together.
Why? We’ve discovered a rare firmware bug that can permanently disable Bluetooth if a manual reset is performed. This issue will be resolved in an upcoming update, but for now, please avoid resetting your device. If you encounter any problems, our support team is always ready to help!
Need Help? We’ve Got You Covered!
If you run into any setup issues, we’re here for you. Reach out anytime at support@neuronic.online, and we’ll make sure you’re up and running in no time.
We’d Love to Hear from You!
Your experience matters to us, and we’d love your feedback! Share your thoughts through the Neuronic App by navigating to Settings and letting us know how we’re doing.
Thanks for being part of the Neuronic community—together, we’re lighting the path to better brain wellness. 💡