Refund Policy

Refund and Warranty Policy

Refund Eligibility:

• The refund policy is valid for 90 days from the date of purchase.
• The device must be returned in its original packaging, including all accessories, cases, and boxes.
• The device must be in good condition without any signs of major wear and tear.
• The device must have been purchased on the official neuronic website neuronic.online.
  
• 100% Refund Applies to the US, Canada & European Union Countries Only.
  
• 80% Refund Applies to all other countries outside of the mentioned above.
• Our return policy is only valid for your first device purchase with Neuronic. You are not eligible for a refund if further devices are purchased.
  
• Bulk orders are only eligible for an 80% refund on the first bulk order, following orders do not have the same eligibility to be returned in a 90-day window.

Refund Amount:

• If you wish to return the product within the 90-day period, you are eligible for an 80% refund of the purchase price.
• The refund is calculated based on the helmet price, after discounts, if applicable.
• The cost of the consultation package is $795. This includes 3 sessions, therefore costing $265 per session. You are entitled to a refund of 80% of each session that was not used within the 90-day period.
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  NOTE: Products purchased before November 1st 2024 are still only entitled to our previous 80% money-back guarantee.

Neuronic Device Warranty

Warranty Coverage:

Duration: The warranty period for all Neuronic Devices is 12 months from the date of purchase which are made on the Neuronic Website.
Warranty Claims: If your device has a problem caused by faulty materials or workmanship within the warranty period, we will repair or replace the device, at our discretion, free of charge.

Warranty Exclusions:

• a. Misuse, abuse, or improper handling of the device.
• b. Accidental damage, such as drops, impacts, or liquid exposure.
• c. Unauthorized repairs or modifications.
• d. Normal wear and tear, including cosmetic damages. e. Damage resulting from failure to follow the product instructions or guidelines.

Warranty Process:

• a. Contact our customer support team if you encounter any problems with your device through this link: Support Form
• b. Our support team will guide you through the troubleshooting process, if applicable.
• c. If the issue cannot be resolved, we may request that you return the device to us for further assessment.
• d. If the defect is determined to be covered under warranty, we will repair or replace the device and return it to you free of charge (within the USA and EU).

Non-Warranty Repairs: