Refund Policy & Warranty

Refund Policy

100% or 80% Money back within 3 months

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Refund Eligibility

• The refund policy is valid for 90 days from the date of purchase.
• The device must be returned in its original packaging, including all accessories, cases, and boxes.
• The device must be in good condition without any signs of major wear and tear.
• The device must have been purchased on the official neuronic website neuronic.online.
• 100% Refund Applies to the US, Canada & European Union Countries Only.
• 80% Refund Applies to all other countries outside of the mentioned above.
• Our return policy is only valid for your first device purchase with Neuronic. You are not eligible for a refund if further devices are purchased.
• Bulk orders are only eligible for an 80% refund on the first bulk order, following orders do not have the same eligibility to be returned in a 90-day window.

Refund Amount

• If you wish to return the product within the 90-day period, you are eligible for an 80%/100% refund of the purchase price.
• The refund is calculated based on the helmet price, after discounts, if applicable.
• The cost of the consultation package is $795. This includes 3 sessions, therefore costing $265 per session. You are entitled to a refund of 80% of each session that was not used within the 90-day period.

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Neuronic Device Warranty

Warranty Coverage

Duration: The warranty period for all Neuronic Devices is 12 months from the date of purchase which are made on the Neuronic Website.

Warranty Claims: If your device has a problem caused by faulty materials or workmanship within the warranty period, we will repair or replace the device, at our discretion, free of charge.

Warranty Exclusions

The warranty does not cover damages caused by:

• a. Misuse, abuse, or improper handling of the device.
• b. Accidental damage, such as drops, impacts, or liquid exposure.
• c. Unauthorized repairs or modifications.
• d. Normal wear and tear, including cosmetic damages. e. Damage resulting from failure to follow the product instructions or guidelines.

Warranty Process

To make a warranty claim, please follow these steps:

• a. Contact our customer support team if you encounter any problems with your device through this link: Support Form
• b. Our support team will guide you through the troubleshooting process, if applicable.
• c. If the issue cannot be resolved, we may request that you return the device to us for further assessment.
• d. If the defect is determined to be covered under warranty, we will repair or replace the device and return it to you free of charge (within the USA and EU).

Non-Warranty Repairs

If your device requires repair or replacement due to reasons not covered by the warranty, we offer a paid repair service. Our customer support team will provide you with further details and applicable costs for non-warranty repairs. If you require assistance, please don't hesitate to reach out to our team using the following support link: Support Form This warranty is in addition to any statutory rights you may have under applicable laws and regulations.

Order Cancellation Policy

Order Cancellations are subject to a 95% refund to cover the transaction fees.