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Learn More About qEEGSee qEEG Provider MapFrequently Asked Questions
Here you'll find answers to the most commonly asked questions about our products, services and company. If you still have a question, please don't hesitate to get in touch!
Our Neuradiant 1070 device offers the user set programs and customizable settings if the user wishes to change the pulse rate, intensity and duration of time the device runs. Our Neuradiant 1070 4 Quadrant device comes with the added optionality to control each quadrant of the helmet to target specific brain areas.. Our 4 quadrant device also comes with 3 months of consultation which includes a detailed questionnaire to understand the medical background of a patient, multiple zoom calls and assessments and recommended settings and on-going consultation with the device. To get most out of the consultation, we suggest getting an EEG done for the consultation.
We usually recommend that the device be used once or twice a day, but at least 5 times per week. This may vary from individual to individual based on the age, medical history and lifestyle.
There is a biphasic response, so using the device too much may cancel out the benefits. Please make sure to follow the instruction guide or the advice of your Neuronic clinician.
Yes - it is safe for children, however the helmet may need to be adjusted to fit correctly, please ensure you apply the fixation sponges to the inner-side of the helmet to achieve a snug fit. Always consult a medical professional and take medical advice.
Yes, however we strongly suggest you consult a medical professional and take medical advice.
There is limited data at this stage to make a conclusive recommendation. So the current advice is to not use red light therapy when there is a tumor present.
Once you purchase a Neuradiant 1070 Plus or upgrade to a Consultation package, you will receive an email with a description of our Consultants. After choosing your Consultant, you will be prompted to accept a package of 6 credits for consultations. Healthie will then send you an email to create your Account Password (check your spam folder!). Upon registration, you will receive Intake forms and will be able to schedule appointments from within the Healthie portal.
Photobiomodulation or light therapy is a form of medicine that applies low-level light-emitting diodes to the surface of the body. It is claimed that application of low-level light-emitting diodes relieves pain or stimulates and enhances cell function.
The 810nm was the original wavelength used in multiple trials, but recent studies have shown the 1070nm to potentially be more effective.
Red light therapy devices have been FDA approved for a growing list of things including wound healing. The therapy has been proven to be safe and effective over and over again. Red light therapy is not yet approved for brain health – we are currently working with the FDA to submit the relevant research.
Our Legal Notice, Terms of Service, Refund Policy, Privacy Policy and Shipping Policy can all be found on the bottom of any page on our website under the appropriate link.
Yes, we work with other companies and individuals to promote our device and educate people about photobiomodulation and its effects. If you are interested in becoming an affiliate please reach out to team@neuronic.online with the subject ‘Affiliate Interest’ and we will be able to provide more information.
To place an order, please go to the 'Product' page and click on the item you want to add to the basket. You will then need to checkout using your preferred payment method.
All orders are offered with free delivery. The shipping time will vary based on the destination country the device will be shipped to. The current shipping time in the US and Europe is around 7 days. Rest assured that our devices are well packaged with foam padding and a specific travel case to reduce shock when being shipped.
Yes, we are able to ship to any country or region in the world however the shipping time will vary according to each location. Please be aware that we are not liable to pay customs or import duties for any country outside of the EU and US.
Currently we are accepting either credit/debit cards (VISA & Mastercard) or Paypal transfers. All transactions made on the site are safe and secure to allow you to choose your preferred payment method.
We have an 80% refund policy, valid for 3 months from the time of purchase should you wish to return it. The unit must be in original packaging including all accessories, case and box. Additionally, the unit must be in good condition without signs of major wear and tear. Please see more about our refund policy here https://neuronic.online/policies/refund-policy
All devices are covered with a 12 month guarantee. We usually cover the shipment. If the device is purchased outside the USA, Canada and the EUR, we cover shipment fees for up to 50 USD.
If you are simply looking to enhance your cognitive abilities and train your brain for high performance, our standard brain photobiomodulation device will work for you. If you are looking to use our brain photobiomodulation device for a specific improvement, we suggest opting for the consultation service, as we believe every case is unique and for best results requires greater understanding. However, if you have any of the following, we DO NOT recommend this device for you: Metal plates, implanted stimulation devices or other metal objects in the brain, cancer/malignant tissue/active carcinoma, brain tumors, medications causing light sensitivity, open wounds on the head, pregnancy, or certain hyperthyroid conditions.
We commonly get asked why only 4 lights are lighting up or why not all the LEDs are working and this is because our LEDs use a specific type of light in the near infrared range at 1070 nm which is invisible to the human eye. The other 4 visible lights are test lights that indicate the device is in fact working as it should.
We usually recommend that the device be used once or twice a day, but at least 5 times per week. This may vary from individual to individual based on the age, medical history and lifestyle.
There is a biphasic response, so using the device too much may cancel out the benefits. Please make sure to follow the instruction guide or the advice of your Neuronic consultant.
Yes - it is safe for children, however the helmet may need to be adjusted to fit correctly, please ensure you apply the fixation sponges to the inner-side of the helmet to achieve a snug fit. Always consult a medical professional and take medical advice.
Yes, however we strongly suggest you consult a medical professional and take medical advice.
There is limited data at this stage to make a conclusive recommendation. So the current advice is to not use red light therapy when there is a tumor present.
Our Legal Notice, Terms of Service, Refund Policy, Privacy Policy and Shipping Policy can all be found on the bottom of any page on our website under the appropriate link.
Yes, we work with other companies and individuals to promote our device and educate people about photobiomodulation and its effects. If you are interested in becoming an affiliate please reach out to support@neuronic.online with the subject ‘Affiliate Interest’ and we will be able to provide more information.
To place an order, please go to the 'Product' page and click on the item you want to add to the basket. You will then need to checkout using your preferred payment method.
All orders are offered with free delivery. The shipping time will vary based on the destination country the device will be shipped to. The current shipping time in the US and Europe is around 7 days. Rest assured that our devices are well packaged with foam padding and a specific travel case to reduce shock when being shipped.
Yes, we are able to ship to any country or region in the world however the shipping time will vary according to each location. Please be aware that we are not liable to pay customs or import duties for any country outside of the EU and US.
Currently, we are accepting either credit/debit cards (VISA & Mastercard) or Paypal transfers. All transactions made on the site are safe and secure to allow you to choose your preferred payment method.
We have an 80% refund policy, valid for 3 months from the time of purchase should you wish to return it. The unit must be in original packaging including all accessories, case and box. Additionally, the unit must be in good condition without signs of major wear and tear. Please see more about our refund policy here.
All devices are covered for a 12-month warranty period. In case of a repair, we cover the shipment. If the device is purchased outside the USA, Canada, and the EUR, we cover shipment fees for up to 50 USD. Please read more here.
Photobiomodulation, or light therapy, applies low-level light-emitting diodes (LED) to the surface of the body. It is claimed that the application of low-level light-emitting diodes relieves pain or stimulates and enhances cell function.
The 810nm was the original wavelength used in multiple trials, but recent studies have shown the 1070nm to potentially be more effective.
Neuronic's devices are not classified as medical devices by the FDA. Red light therapy devices have been FDA-approved for a growing list of things including wound healing. The therapy has been proven to be safe and effective over and over again. Red light therapy is not yet approved for brain health – we are currently working with the FDA to submit the relevant research.
Once you purchase the device and consultation you will receive an email with a description of our Consultants. After choosing your Consultant, you will be prompted to accept a package of 3 credits for consultations. Healthie will then send you an email to create your Account Password (check your spam folder!). Upon registration, you will receive Intake forms and will be able to schedule appointments from within the Healthie portal.